A postgraduate in retail with experience in handling 320+ POS and 260+ stores across airports, railways, highways and landside, Sandeep Kothari’s expertise lies in multiple tools and technologies, e-commerce, ERP on cloud implementation and network/ applications.
In his current role, he focuses on driving innovation with the objective of increasing customer satisfaction. Kothari’s success mantra lies in a team-based approach along with having the right interpersonal and communication skills.
Kothari has also worked with The Bombay Store as Head IT.
Top five priorities for Sandeep for 2016-2018 are building a single customer experience across channels, building and enhancing the mobile strategy, up-skilling people and getting organizations digitally savvy, embracing the cloud and cloud services and Internet of things.
According to Kothari top three challenges that retailers will face from a technology point of view are omichannel dilemma, constantly evolving customer profile and customer acquisition.